Conference call with customer
Co-worker J asked me to join a conference call with customer this morning. This is an opportunity for self-improvement, so I accepted the invitation without hesitation.
Good: In overall, the meeting went on smoothly. I expressed what I need to say, and asked several questions to the customer and got my answers.
Point need to improve: Need more practice on listening skills, both on the art of listening level and the language level.
Action taken: read aloud books and novels.